Refund Policy

Return and Refund Policy

Refunds and exchanges are accepted within 14-days from the order’s date of delivery.

Return Shipping Fees

• Return shipping fees of **30 AED** will be chargeable for all return requests. This amount will be deducted from the refundable amount.

Refund Timeline

• Once a refund is processed, it may take **5 to 7 working days** to reflect in your bank account. The duration may vary depending on your bank’s processing time.

Conditions for Returns

• All items must be returned in their **original condition, with tags attached and packaging intact**.
• Returns that do not meet these conditions may not be eligible for a refund.

Non-Refundable Items

• Certain items, such as **personalized products, items marked as final sale, or any products specified as non-refundable**, cannot be returned or exchanged.

Items that were sent back for return or exchange will be inspected and checked. An email will be sent to you informing you whether your return or exchange has been approved or rejected.

REFUNDS

For approved refunds, the amount will be returned using the **original mode of payment** used.

For rejected refunds, the product/s will be shipped back to your listed delivery address; please note that logistics charges may need to be borne by you.

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Exchange Policy - Within UAE

Free Return and Exchange

Return and exchange processes are **free of cost** for approved exchanges.

Store Credit for Exchanges

For approved exchange requests, the value of the returned item will be issued as **store credit**. This store credit can be used to place a new order for the exchange item.

Combined Return and Exchange Requests

If an item is processed for both return and exchange but the exchange is later cancelled and only the return is completed, a return shipping fee of **30 AED** will apply.

Exchange Conditions

• Exchange requests must be made within the time frame specified for returns and exchanges.
• Items must be returned in their original condition, with tags and packaging intact.

You may also exchange your item/s at any of our retail stores in Dubai and Abu Dhabi. You can click here to see our store addresses and contact numbers. (Note: Please replace '#' with the actual link to your store addresses.)

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Exchanges in all other countries except the UAE

IMPORTANT: All item/s for return or exchange outside of the UAE will have to be shipped back by the customer. Any shipping costs (including import taxes) will have to be borne by the customer.

For approved exchanges, the new product will be delivered to you. However, please note that shipping charges may be charged accordingly.

If your exchange request is denied, the items will be shipped back to your listed delivery address; please note the logistics charges may need to be borne by you.

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SALE ITEMS

Only regular-priced items are eligible for refunds. Sale items cannot be refunded but can be exchanged for a different size.

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GENERAL RETURN CONDITIONS

• Items must be **unused, in original packing and in sellable condition**.
• Returns must be accompanied by the **original order confirmation**.
• **Beauty items, toiletries, underwear and earrings are non-returnable**.